Order Bowflex Series 7 Treadmill

WE LIKE THE TREADMILL, but be careful about using the recommended assemby service company Jez Inc. Assembly by professionals is strongly recommended unless you have experience and a strong helper!!!

We don't like to use our credit cards over the phone (the only way you can pay Jez Inc. with credit card) so we opted to send check (priority mail) they promised to contact us when payment was recieved to make appointment-NO CONTACT!
Then they promised to call when check cleared-NO CALL, SO WE CALLED THEM AGAIN AFTER WAITING SEVERAL DAYS!
Then they promised to have their local rep call us right away and to email us the contact info for the local rep.-NO CALL FROM A "LOCAL REP" AND NO CONTACT INFO SENT!! When we called back a few days later to ask for the contact info, we were told it is against their policy to release this info!!!
Then we were told that the local rep would contact us within 48 hrs, 4 days later we got a call from someone located about 70 miles from us who although had never assembled our type of treadmill, promised to call us back that evening to confirm an appt. for the following Thursday. Four days later (the following SAT) still no call.
We finally started calling local sports equipment stores (The Sports Authority told us that they had about 16 local customers who had paid Jez Inc. for delivery and assembly with the same results, none!), we were referred to Sear's sports dept. who were on the job and helpful even though we didn't purchase our treadmill from them. (RARE SERVICE THESE DAYS, BUT WE ARE TELLING EVERYONE WE TALK TO ABOUT SEAR'S WILLINGNESS TO HELP EVEN THOUGH WE BOUGHT OUR PRODUCT SOMEWHERE ELSE) Sears passed us along to their assemblers/installers (even got the contact info!!! )
We called had an appointment for the next day, they showed up on time, and their fees were 25% less than JEZ Inc.
WE CANCELLED OUR ORDER WITH JEZ Inc. and were PROMISED A REFUND OF OUR ADVANCED PAYMENT, BUT WE"RE NOT HOLDING OUR BREATH, SO FAR NO REFUND!!!

We even decided to start looking at SEARS first from now on, they proved their commitment to service with action, not just all the marketing ads we are hammered with everyday by "others"
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