I replaced my old treadmill with the series 7, what a mistake. The customer service is non-responsive to your needs. The machine is in my den collecting dust and I am now using my old treadmill. If you want a treadmill buy one from a local dealer that will service and support the treadmill. Save yourself a major headache, STAY AWAY FROM THIS COMPANYGet more detail about Bowflex Series 7 Treadmill.
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