Heartrate monitor doesn't work. Speed, distance, and other readouts work only occasionally. Called customer service and the representative said she'd get back to me after consulting the Bowflex tech. dept. She didn't return my call. Over the next 18 days I tried other customer service representatives, only to be told they couldn't take over an open case. Finally asked for the cust. service manager. and got a new circuit board sent, but didn't correct the problem. Very difficult to box up a 300 lb. machine and send it back. Very frustrating to be asked by Bowflex to fix a new $1400 treadmill myself. Service reps. ranged from indifferent to rude.Get more detail about Bowflex Series 7 Treadmill.
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